•    How can an account manager help me?
•    How do I find my way around the website?
•    Does the website show all our products?
•    Can I see an actual product sample before placing an order?
•    How do I place an order?
•    How do I supply my artwork or design?
•    When will I receive my order?
•    What are screen charges or setup charges?
•    How accurate will my corporate colours be reproduced?
•    How does Rocket Innovations prevent errors?


How can an account manager help me?
The Rocket Innovations  account team consists of highly trained, professional and helpful account managers. Their role is to help process orders smoothly and efficiently by answering any queries and resolving all difficulties. If you have particular requirements, can't find the products you're looking for or encounter any other problem, please email us and an account manager will get straight back to you.
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How do I find my way around the website?
The Rocket Innovations website offers user-friendly navigation tools, allowing you to easily locate our most popular products and useful customer service information. If you still cannot find what you're looking for, please contact one of our account managers for assistance by emailing us at enquiries@rocketinnovations.co.uk
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Does the website show all your products?
Our product database is dynamic and regularly updated. We are always on the lookout for more unusual and creative products, so if you can't see what you're looking for please email one of our account managers at enquiries@rocketinnovations.co.uk for advice.
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Can I see an actual product sample before placing an order?
We are able to supply samples of any of the products featured on our website or in our catalogue. These are available upon request and will be charged at the lowest order quantity rate, payable by credit card only. Unfortunately we are unable to give any credit for samples returned to us under the value of £10.00.
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How do I place an order?
If you are interested in a particular product, simply click the 'Request a Quote' button or email our sales team at enquiries@rocketinnovations.co.uk. Once we have received your completed form, you will be contacted by one of our account managers to discuss your specific requirements in order to provide a detailed quotation. Otherwise you can call us on 0845 466 5500.  Assuming you approve the costings and any visuals, which will have been prepared free of charge, you will then be sent the relevant paperwork. After we have received your confirmed order, our graphic design department will prepare your final artwork which will be emailed to you as a pdf file for your approval. Upon receipt of your signoff, the artwork is passed to our production team who will process your order in keeping with the pre-agreed delivery dates.
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How do I supply my artwork or design?
Our in-house graphic design studio can accept all forms of artwork and logos. We do not charge for preparing final artwork. If you don't have any professional artwork, don't worry as we can prepare it for you. For further details on our artwork guidelines click here.
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When will I receive my order?
Production times differ according to the product chosen, and will be advised to you in writing. Please note that the forecast delivery dates are subject to receipt of signed artwork approval and not from the order date. At Rocket Innovations we fully appreciate that occasionally customers require promotional products urgently. If you have a specific delivery date in mind, tell us at the outset and we will endeavour to ensure that your products arrive on time.
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When are screen charges or setup charges?
The promotional merchandise industry has established standard charges to cover the cost of setting up specific printing equipment to produce printed items. The actual charge will vary according to the process used, but will always be advised to you in writing.
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How accurate will my corporate colours be reproduced?
We are unable to give a guarantee that customers' pantone numbers or colour samples will be matched exactly because of the variety of materials and printing techniques used by Rocket Innovations and our suppliers. Colour references supplied by customers to us will be matched as closely as possible but Rocket Innovations is not liable for any deviations of print colours or any ensuing cost. Wherever possible we will advise you of any potential issues before production commences.
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How do you prevent errors?
The highly experienced team at Rocket Innovations will take every possible precaution to ensure that product information is accurately displayed on our website and that your artwork is thoroughly checked prior to production. However, as with any business, errors unfortunately do sometimes occur. On these rare occasions we will do everything in our power to resolve the issue, keeping you informed at all times.
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Need Help? EMail us at enquiries@rocketinnovations.co.uk
Or call on: 0845 466 5500